Frequently Asked Questions

If you accept your spot or wish to cancel

Please email the office directly at if you need to withdraw from your class. Please remember that there is a $25 cancellatilon fee per swimmer in addition to any classes that were held. Please refer to the refund policy.

I want to sign up for private 1:1 lessons but don't see that option

If you want 1:1 please contact the office and we will do our best to accommodate you.

I already paid but I want to change my time

If you find a time that works better for you, please email and we will assist you.

It says the classes are full?

Please continue to check back to the website as things are constantly being moved around and spots are opening up.  Please contact us for assistance.

How do I add a swimmer to my profile?

Log into your account. Then click on the tab “My students”. Click add new student and enter the requested information.

Why do we need to pay public admission?

The city pools allow us to operate our program out of their facilities, but only during public swim time. Therefore, students and teachers all have to pay public admission.

City of Winnipeg

Do we do make up classes?

We do not do make up classes. Our teachers don’t all teach every day, and so the logistics of make-up classes are prohibitive. Additionally, lessons are non-transferable.

My child is little. How will the teacher be able to pay attention to him effectively?

Under level 4, we only have 2 kids in a class. We want our teachers to maximize safety and teaching time. We use 2 flutter boards like an airplane to help teach kids how to swim. The teachers are all very competent and comfortable so it is not a problem. Your child will be supervised continuously.

Can I join an Aqua Essence program even if it has already started?

Yes, provided that we have space for you, you can join any time.

What is the difference between Aqua Essence Swim Academy and other swimming programs?

There are many differences, but the most important ones are our small class sizes which enable a high degree of individual attention; our instructors can’t be topped; and our trademarked “Ready, Set, Swim” approach keeps us all focused on skill development.

Which programs do you teach?

We are authorized providers of the Canadian Red Cross program and Lifesaving Society programs. We also deliver triathlon training and an outstanding baby swim program.

What payment methods do you accept?

We accept Visa and Mastercard (no Visa debit).  Installments can be pre-arranged with the office if the session is longer than 9 weeks. If you have any questions about how to make payment, please reach out to us.

Can I request an instructor?

You can email us with an instructor request. Instructors’ schedules change from year to year. We try really hard to match students up with the right instructor. We can not guarantee you will get your requested instructor. 

It says I am too old or too young for a class?

We keep the limit to 2 years apart for the swimmers. If you see a spot and it says you can’t enroll due to the age, please give us a call or email us, if we can adjust the age we will!

How do I know if I have been confirmed?

Once you have paid your spot has been confirmed. You will receive an email confirming that your payment has been received.

My Password isn't working and I am not getting an email to reset it

You need to create a new profile if you did not swim in the fall/winter 2015/2016. Click on the register now button.  If you already have an accout in the system. Please click on the Customer Portal. then click forgot my passowrd.  A new password will be sent to your email address on file.

I can't log in

To log in, if you are already in our database. Please click on the Customer Portal. Then click forgot my password. A new password will then be emailed to you. Once you recevie it you can log in.

I don't remember when we have holidays or days off?

Fall 2019/Winter 2020 Days Off:

Monday September 30th ( Rosh Hashana)

Tuesday October 1st ( Rosh Hashana)

Wednesday October 9th ( Yom Kippur)

Friday October 11th – Monday October 14th ( Thanksgiving long weekend)

Thursday October 31st – Halloween

Monday November 11th Remembrance Day

Can I get a refund if classes have already started?

Please see the refund policy.

What forms of payment do you accept?

We accept Visa and Mastercard.

Who do I call at the last minute if my child is sick?

If you can’t make it last minute on Monday–Friday 9:00am–5:00pm, please call the office at (204) 275–2782, or email If you need to cancel at the last minute in an evening or on the weekend, please call (204) 294-7078 or e-mail

When will my child get a sticker or badge?

We teach our students from where they are at. The teacher will work with your child to give them the confidence and skills they need to improve. With every improvement, their teacher will keep encouraging them so that they can move forward. Throughout a full year of swimming, we give out 2–4 written reports. (Parent and Child classes will only receive report cards in December and March; adults do receive report cards.)

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Winnipeg, Manitoba

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