Refund Policy

  • If classes have not yet started but you have been confirmed you will be charged an administrative handling fee of $25.00.
  • We do not give refunds after the 3rd class if the session is less than 12 weeks. If you cancel prior to the 3rd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48 business hours  of the 3rd class scheduled will be charged.
  • If the session is longer than 12 weeks: There are no refunds, credits, or transferring of payment  to another session, after the 5th class.
  • If the session is longer than 12 weeks refunds will be given prior to the 5th class minus $25.00 cancellation fee and all classes attended or any classes to take place within 48 business  hours and all classes attended or any classes to take place within 48 business  hours of the 5th class scheduled will be charged.
  • If the session is 8 or 9 weeks. If you cancel prior to the 3rd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48 business hours of the 3rd class scheduled will be charged.After the third class there are no refunds or credits.
  • If the session is  6 and 7 week sessions. If you cancel prior to the 2nd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48  business hours of the 2nd class scheduled will be charged.After the second class there are no refunds or credits.
  • If payment is made via installments. The installment fee is non-refundable, should you need to cancel lessons.
  • There are no refunds for 5 day Summer session.
  • We do not do make-up classes for missed classes on the student’s behalf.

Summer Policy

Cancellations

  • Once the classes have started there are no refunds for 5 day  Summer Session.  **  or 4 day session,  if there is a long weekend **
  • If you do need to cancel prior to start of lessons, we would require 7 business days notice.  At that time you will receive a refund minus an administrative fee
  • If you cancel less than 7 business days prior to the start of the lessons, there will be no refund or credit
  • There will be no make up lessons scheduled, if you child(ren) can’t attend.
  • If you need to cancel for medical reasons, a medical doctor’s note will be required  
  • If backyard lesson are taking place in your own pool, and there is a maintenance/cleaning  issue. Such as the heater, pump, or line breaks. Payment of the full week will still be required.

Change requests

  • If you have confirmed your lessons and wish to change to another time or day, we will be happy to check the schedules and try our best to accommodate your request
  •  After the first change request, there will be an administrative fee of $10 per family,  for any future changes to the time and day of your lessons

Weather

  • All lessons will take place unless it is thundering or lightening outside
  • If lessons are cancelled due to weather, we will try our best to reschedule the lessons
  • If lessons can’t be rescheduled due to weather, we will refund the payment or issue you a credit

 We will be putting into place the following  precautions  when coming to your backyard pool during Summer 2020:

  • Swimmers’ will not able to participate in lessons if they are exhibiting any of the COVID-19 symptoms.
  • If anyone in your family is experiencing any of the COVID-19 symptoms prior to your lessons or over the course of the week.  You will be required to notify us immediately. Lessons will then be canceled.
  • All instructors will be given a box of gloves, and will ONLY enter your pool via the side or back gate while wearing gloves.
  • When it’s time for your child’s(ren) lessons. All swimmers must be sitting by the pool waiting for the instructor.
  • At all times; the instructors, swimmers, and parents/guardians must maintain a 6 feet distance between each other. If parents wish to be outside during the class they will need to sit on the opposite of the pool that the instructor is on.
  • Under 10 people can be in your backyard during the lessons.
  • All flutter boards will be disinfected between houses. If your family has their own boards they are welcome to use them.